Refund Policy

We want you to be happy with your order. If your item arrives damaged, defective, or significantly different from what you ordered, contact us within 7 days of delivery.

Please include your order number, a description of the issue, and clear photos or videos of the item and packaging.

Because our products are pet items, used items may not be eligible for return unless they are defective or damaged on arrival.

If your refund is approved, we may offer a replacement, store credit, or refund to your original payment method.

To start a return or refund request, please contact us through our Contact page before sending anything back.